It is unlikely that anyone can stop an accident from occurring. We can only work to prevent it, before it happens, or mitigate it after it does. When it does, a return-to-work program ensures that the employee is well taken care of, and easily integrated back into the company. While return-to-work is an overwhelming and […]

Incident management is a process and not a single, one-off project. That means there needs to be a system in place to ensure incidents are captured, analysed and reported. Without a proper framework in place, incidents could prove to be very costly because a system is not in a position to appropriately deal with anything […]

Everything in life has a domino effect in some way or the other. Of course, some might be considered more influential than others might. However, every incident has far-reaching consequences. The same holds true for today’s businesses. It does not matter whether you are managing safety, security or even compliance. Any incident, no matter how […]

Nobody says running a business was easy. From managing your employees (and contractors) to ensure your workplace is safe and compliant with all the necessary regulations, not to mention keeping a good eye on your finances, there are many moving parts to running a successful company. However, one aspect of running a business that is […]

Incident management is one of the most critical IT support processes that an IT organization needs to get right. Service outages can be costly to the business and IT teams need an efficient way to respond to and resolve these issues quickly. According to a 2015 HDI study, incident management remains a top priority for […]

The purpose of incident management is to reinstate normal service operations as fast as possible and mitigate the negative impact on business operations, thus making sure that the agreed levels of service quality are maintained. The operational state where CIs and services are performing within their agreed service parameters and operational levels is called ‘Normal service operation’. […]

You want to take your Occupational Health and Safety (OHS) responsibilities seriously, but how do you know you are meeting your obligations, and how do you prove it? Is your workplace as safe as it could be? How well prepared is your organisation to prevent and manage incidents? Such questions should always be fully and honestly answered […]